Size Guarantee

Size Guarantee

Picture this: you've been planning the event for weeks, researching what costume to wear, worked out the accessories and coordinated with your friends. With a few days to spare, the costume arrives... And it doesn't fit.

We know that size matters, especially when it comes to costumes. We want our customers to look and feel amazing in a costume that fits perfectly, which is why we are delighted to offer Size Guarantee on all our costumes.

With Size Guarantee we will replace your product immediately with FREE FAST SHIPPING.

To redeem Size Guarantee, simply follow the 4 steps below:

  1. Email us with your name and order number;
  2. Once we reply head over to our website and purchase the costume again in the correct size;
  3. Choose 1-2 Day Shipping at checkout and enter the discount code we provide;
  4. Once the new costume is received, return the original costume for a full refund.

To be eligible for our Size Guarantee offer you must meet the following requirements:

  • New costume must be the same product as the old costume.
  • Offer must be redeemed within 72 hours of delivery of original order.
  • FREE FAST SHIPPING includes a discount code to cover the cost of our 1-2 Day Shipping Service.
  • To qualify for a refund, the original costume must be returned in its' original, unworn condition with full packaging and all labels and tags in place.

Please note: we reserve the right to refuse refunds if we believe this service is being misused or if there is evidence that the original product has been used or tampered with.